Good questions. Clear answers.
Before your first bid
Is registration free?
You can create a buyer account and browse the inventory without placing a bid. Review the published fees and buyer terms before purchasing.
Why might an identity document be required?
Identity checks help the team confirm who is buying. If verification is enabled, your account must be approved before a bid or purchase can proceed.
Can I inspect the vehicle myself?
Contact the team named on the lot to confirm the viewing or inspection arrangements for that particular vehicle. Do not assume an appointment or test drive is available.
What do the seller lights mean?
The assigned light summarizes the seller terms. Read the disclosures and written agreement for the actual inspection, warranty and claim provisions.
Where does a vehicle come from?
The recorded source is shown on its lot page. The source is not inferred from its price or condition.
While a car sells
How do I place a bid?
Sign in, complete the required buyer checks, open the lot and enter at least the next required amount. Review the confirmation before submitting.
How does auto bidding work?
You choose a private maximum. The system responds within that limit against actual buyer offers. The public feed shows actual bidding prices, not your private cap.
Can I lower a maximum?
An existing maximum cannot be lowered through the bidding form. Contact the team if you made an error; any administrative action must be reviewed and recorded.
What happens when two maximums are equal?
The earlier offer keeps priority at the tied maximum.
What is a reserve?
It is the minimum required for that lot to sell. If the auction closes below reserve, no winning order is created.
Why did the clock gain time?
A qualifying bid inside the extension window moves the closing deadline according to the auction rules.
Can I buy without bidding?
Use Buy Now when a lot offers it. Eligibility, complete fees and your purchase confirmation are checked before an order is created.
Once you win
Where is my order?
Open My Account and choose Orders. The recorded purchase links to the agreement, invoice and payment workflow.
When do I pay?
Follow the deadline and instructions in the written purchase agreement and invoice. Ask the team before paying if a detail is unclear.
What other fees apply?
The Fees page provides a planning calculator. The final invoice confirms buyer fees, documentation, title delivery, taxes and transport.
Can the vehicle be delivered?
Discuss your exact delivery address, vehicle requirements and dates with the transport team. The route calculator provides a planning estimate.
How do I track delivery?
Enter your order or tracking reference on Tracking. It displays the latest recorded shipment information.
What if I find a problem?
Document the issue and contact the team promptly. The written agreement and the seller terms for the lot determine the applicable inspection or claim process.